Privacy Policy
Last Updated: November 1, 2026
National Doorstep Pickup, LLC is a Florida-based company providing multifamily valet trash services, recycling solutions, and technology-enabled collection operations throughout participating U.S. markets.
We respect your privacy. This policy explains how we collect, use, protect, and disclose information through our website, proposal requests, telephone communications, marketing systems, contracted services, and product-related interactions.
1. Information We Collect
Depending on your interaction with National Doorstep, we may collect:
- Contact Information: Names, telephone numbers, email addresses, job titles, company names, and communication preferences.
- Multifamily Property Information: Apartment community names, property addresses, unit counts, ownership or management details, and requested services.
- Website Information: IP addresses, browser and device information, cookies, website interactions, and analytics data.
- Communication Records: Emails, SMS messages, telephone inquiries, consent information, call recordings, transcripts, and service correspondence.
- Operational Information: Proof of Pickup® photographs, collection timestamps, service exceptions, property access information, and operational records.
- Product Order Information: When National Doorstep offers trash bags, recycling bags, compostable bags, or related supplies through an external marketplace, we may receive order and delivery details provided to us as the seller or for customer support. Payment information entered at the marketplace checkout is handled by that platform under its own privacy terms.
2. How We Use Information
Information is used for legitimate business purposes, including:
- Responding to inquiries and preparing proposals.
- Evaluating multifamily service opportunities.
- Coordinating contracted valet trash operations.
- Verifying service through Proof of Pickup®.
- Providing resident and property management support.
- Processing applicable product-order inquiries, fulfillment needs, returns, and customer support.
- Improving service quality and staff training.
- Conducting permitted sales and marketing communications.
- Maintaining security and satisfying legal obligations.
3. Consent Through Proposal Requests
Our Valet Trash Proposal Request process includes consent disclosures associated with the submission of contact and apartment property information.
Information submitted through this process may be used to evaluate service needs, prepare proposals, arrange consultations, and communicate about National Doorstep's multifamily services.
Sales and marketing communications, including automated calls or messages where applicable, are subject to the consent requirements governing the particular communication.
4. Incoming Telephone Calls & AI Assistance
National Doorstep provides a consent notice before every incoming telephone conversation.
The notice explains that calls may be recorded, transcribed, or assisted by artificial intelligence for customer service, quality assurance, training, and operational coordination.
Recording and transcription are conducted subject to applicable notice and consent requirements, including Florida's laws governing protected communications.
Authorized personnel and designated technology providers may process communication records for the stated business purposes.
5. Personalized Outbound Sales Calls
National Doorstep may use automated or AI-assisted outbound calling for sales leads only.
These communications are personalized using relevant business contact information, including the recipient's name and the associated apartment community or multifamily asset name.
Outbound sales communications may concern valet trash services, GreenPlus™ recycling, property operations, proposal opportunities, or related National Doorstep offerings.
Automated or artificial-voice marketing calls are made subject to applicable prior-consent, identification, calling-hour, and opt-out requirements.
Recipients may request that sales calls stop through available call opt-out instructions or by contacting National Doorstep directly.
6. Email & SMS Communications
We may send permitted business communications, proposal follow-ups, appointment information, service updates, and marketing messages.
Marketing communications are governed by applicable consent and opt-out requirements. Email recipients may use provided unsubscribe links. SMS recipients may reply STOP to opt out of applicable messaging programs.
Consent to receive marketing communications may be withdrawn through the available opt-out method or by contacting us.
7. SMS Consent and Mobile Information
National Doorstep Pickup, LLC does not sell or share mobile telephone numbers or SMS opt-in consent records with third parties or affiliates for their own marketing or promotional purposes.
Authorized messaging service providers may process this information solely to deliver and administer National Doorstep communications.
Consent records may include the date, time, source, and scope of consent, together with subsequent opt-out requests. Marketing consent is voluntary and may be withdrawn through the available opt-out methods.
8. Website Cookies, Analytics & Advertising
Our website may use cookies, analytics software, advertising pixels, and related technologies to measure website engagement, improve performance, understand visitor interests, and evaluate advertising campaigns.
Third-party technology providers may receive browser, device, and website interaction information associated with these activities.
Certain advertising-related disclosures may be classified as the sale or sharing of personal information under applicable state privacy laws, even without monetary compensation.
Visitors may manage certain tracking preferences through available website controls, browser settings, or applicable privacy request procedures.
9. Proof of Pickup® Service Documentation
Our Proof of Pickup® technology documents service activity through available photographs, timestamps, and collection records.
Photographs may include trash containers, doorstep conditions, apartment identifiers, and other details visible during collection operations.
These records support service verification, operational accountability, resident issue resolution, and authorized property management communication.
10. Information Sharing
We do not sell or rent customer contact lists for monetary compensation.
Information may be shared with authorized service providers supporting:
- Website hosting and data storage.
- Customer relationship management systems.
- Telephone, AI voice, email, and SMS communications.
- Advertising and website analytics.
- Field logistics and service documentation.
- Authorized multifamily property management.
- Product sales, marketplace operations, shipping, fulfillment, and customer support, where applicable.
We may also disclose information when required by law, to protect lawful business interests, or in connection with an applicable business transaction.
11. Verified Security Protocols
National Doorstep maintains technical and administrative safeguards designed to protect sensitive and personally identifiable information.
- HTTPS & TLS: Secure encrypted connections protect data transmitted through our website.
- HTTP Strict Transport Security (HSTS): Enforces secure website connections in supported browsers.
- AES-256 Encryption: Sensitive information is protected using AES-256-bit encryption in transit and at rest within our secured systems.
- Clickjacking Protection: Website security controls help prevent unauthorized framing and interface manipulation.
- Restricted Access: Access to sensitive business and personal information is limited to authorized personnel and applicable service providers.
While we maintain these security safeguards, no electronic transmission or data storage system can be guaranteed to be completely free of security risks.
12. Data Retention
Information is retained as reasonably necessary for business operations, service verification, customer support, contractual obligations, dispute resolution, security, and applicable legal requirements.
Retention periods may vary by the type of information, business relationship, and relevant recordkeeping obligations.
13. Your Privacy Rights
Depending on your location and applicable law, you may be entitled to:
- Request access to personal information.
- Correct inaccurate information.
- Request deletion of eligible information.
- Withdraw applicable marketing consent.
- Opt out of certain advertising-related data uses.
- Submit other requests available under applicable law.
We may verify your identity and evaluate requests under applicable legal requirements before responding.
14. Third-Party Websites, Amazon Product Listings & Trademarks
Our website may link to external platforms, including appointment scheduling services, Amazon.com product listings for trash bags, recycling bags, compostable bags, and other supplies, and additional third-party websites.
External platforms maintain their own privacy notices, terms, and data-processing practices.
When you follow a link to Amazon.com and make a purchase there, Amazon handles the marketplace checkout and associated payment information. Amazon and the applicable seller or fulfillment providers may process order, shipping, delivery, and customer-service information under their respective policies.
If National Doorstep is the seller, we may receive relevant order information to fulfill purchases, address returns, or assist customers.
No Amazon Associates Commissions: National Doorstep does not earn Amazon Associates or other affiliate referral commissions from product links on this website.
Any sale of trash bags, recycling bags, compostable bags, or related supplies is separate from our contracted apartment valet trash and recycling services.
Amazon®-Level Verification: This phrase describes a delivery-style service-accountability comparison involving our proprietary Proof of Pickup® photo verification and route documentation.
Amazon does not operate, sponsor, or endorse National Doorstep's valet trash service or Proof of Pickup® technology. Amazon® is a trademark of Amazon.com, Inc.
15. Policy Updates
National Doorstep may update this policy as technology, business practices, legal requirements, or service operations change. The latest version will be published on this page.
16. Privacy Contact Information
For privacy requests, data corrections, marketing opt-outs, or questions about this policy, contact:
